Intermediate IT Technician

Job Posting: Intermediate IT Technician

Location: Nelson, BC

Company: DHC Communication (DHC)

DHC Communication (DHC) is a growing, customer-focused professional services company that has been helping organizations with their technology needs since 1999. Our mission is to help businesses become more successful and confident in making profitable decisions in their industries. Based in the greater Kootenay region, our talented team of technology experts is committed to addressing the unique challenges our clients face in their daily operations. We provide tailored solutions across various industries, including manufacturing, construction, distribution, healthcare, professional services, non-profit, and real estate.

We are currently looking to hire a Intermediate IT Technician to join our Nelson office. In this role, you will play a key part in installing, configuring, troubleshooting, and customizing a wide range of hardware and software applications. As a Intermediate IT Technician reporting to the Director of IT, you will provide leadership in designing and maintaining our complex system environment, which supports both our internal and customer-facing platforms. This role requires both technical expertise and leadership skills to ensure the continued success of our technology services.

At DHC, we offer the chance to join one of the best professional services firms in Nelson, where you will be part of a team of industry experts dedicated to delivering exceptional customer service through collaboration and innovation. You will enjoy a supportive and friendly company culture, where success is driven by teamwork. We provide an outstanding working environment with comfortable conditions, flexibility, and a casual atmosphere.

General Duties and Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and a wide range of software applications.
• Assist clients with reported IT-related requests using an incident tracking system.
• Utilize problem-solving skills to assist customers with IT issues, escalating when necessary.
• Accurately record, update, and document service requests.
• Install, configure, and upgrade various types of IT hardware and software.
• Maintain a high level of customer service, ensuring clients are treated efficiently and professionally.
• Communicate effectively with both technical and non-technical colleagues at all levels.
• Demonstrate the ability to learn, understand, and apply new technologies.
• Prioritize, schedule, and execute tasks effectively.

Key Position Responsibilities

Operating System Support

• Install, configure, and troubleshoot Windows desktop operating systems in both domain and non-domain environments.
• Setup, migrate, and administer Hyper-V/VMware environments.
• Perform onboarding tasks for new and existing customers, including inventory management, server/network infrastructure access, and deployment of Remote Monitoring and Management (RMM) tools.

Networking

• Install and maintain enterprise-level firewalls.
• Understand and apply knowledge of network architecture, including switches, routers, TCP/IP, IPSEC/SSL VPN, VLANs, and Internet connectivity (ADSL, Cable, and Fiber Optics).

Server and Cloud-based Services

• Install, configure, and troubleshoot Exchange Server, Office 365, and Google Apps.
• Provide application support and troubleshooting for server-based and cloud applications.
• Perform advanced Microsoft 365 / Azure AD administration, including tenants, users, groups, and basic SharePoint management.
• Manage and maintain local Data Center infrastructure.

Security

• Implement and administer Multi-Factor Authentication (MFA) systems.
• Implement and manage Anti-Virus, Anti-Spam, and email filtering systems.
• Administer Single Sign-On and cloud security solutions.
• Implement and support advanced email security solutions.
• Install and manage SSL certificates.

Phone Systems

• Configure and troubleshoot VoIP and cloud-based phone systems.
• Experience configuring and maintaining Mitel/ShoreTel systems is an asset.

Additional Responsibilities

• Work independently within established guidelines to troubleshoot and implement solutions, while collaborating effectively with team members on complex issues.
• Contribute to a positive team environment by balancing team and individual responsibilities, actively listening, accepting feedback, and ensuring the team stays focused on key objectives.
• Provide leadership in managing IT projects, guiding the team through all phases of complex technology initiatives that involve multiple IT disciplines.
• Create, present, and explain complex technology solutions and diagrams to clients, ensuring clear communication of technical concepts.

Knowledge, Skills, and Abilities

• A minimum of 5 years of relevant working experience, preferably with a Managed Service Provider (MSP). Other relevant experience will be considered.
• Proven experience in workflow and project management, with the ability to prioritize tasks effectively.
• Strong interpersonal, written, and verbal communication skills.
• Proficient in PowerShell scripting.
• Experience with system imaging and deployment automation.
• Knowledge of patch management and system security fundamentals.
• Experience with Cyber Security best practices and Business Continuity Solutions (BDR).
• Familiarity with ticketing systems and Remote Management and Monitoring solutions.
• Skilled in using system documentation platforms and following best practices.
• Ability to meet the physical requirements of the job, including lifting up to 50 lbs, standing/sitting for extended periods, climbing stairs, stooping, kneeling, or crouching, and working around machinery and material handling equipment.
• Additional industry certifications are considered an asset.

If you are passionate about technology and are looking to start your career with a customer-focused company, we would love to hear from you!

How to Apply:

Please submit your resume and cover letter to work@dhc.bc.ca.

Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person