Junior IT Technician

Job Posting: Junior IT Technician

Location: Nelson, BC

Company: DHC Communication (DHC)

DHC Communication (DHC) is a rapidly growing, customer-focused professional services company committed to helping organizations meet their technology needs. Since our founding in 1999, we’ve been empowering businesses to thrive and make confident, profitable decisions within their industries. We are proud to serve the greater Kootenay region, offering tailored solutions to a diverse range of industries, including manufacturing, construction, distribution, healthcare, professional services, non-profit, and real estate.

We are currently looking to hire a Junior IT Technician to join our Nelson office. This entry-level role is ideal for individuals who are passionate about technology and eager to support both internal and customer-facing platforms. As a Junior IT Technician, you will play a key role in installing, configuring, troubleshooting, and customizing a variety of hardware and software applications.

At DHC, we offer an exciting opportunity for individuals who want to join one of the best professional services firms in Nelson. You will be part of a team of industry experts who are committed to serving our customers through collaboration and innovation. Our company culture is focused on success for the entire team, with friendly co-workers who support one another. We provide a comfortable and casual working environment in an outstanding location, making it an enjoyable place to work. Additionally, we offer a competitive compensation structure that rewards top performers and fosters growth within the company.

Key Responsibilities:

Operating System and Application Support

• Assist with the installation, configuration, and troubleshooting of Windows desktop operating systems in both domain and non-domain environments.
• Provide basic support for Windows Server operating systems.
• Assist with onboarding tasks for both new and existing customers, focusing on inventory management and gaining access to existing server/network infrastructure.
• Help with the installation, configuration, and troubleshooting of business applications (e.g., MS Office, QuickBooks).
• Provide assistance to customers with common computer-related issues such as virus removal, password resets, email setup, and software installations.

Networking

• Assist with troubleshooting network-related issues.
• Learn and apply basic knowledge of network architecture (e.g., switches, routers, and internet connectivity).

Server and Cloud-based Services

• Assist with the installation, configuration, and troubleshooting of Office 365 or Google Apps.
• Provide support with basic administration of Microsoft 365 and Azure AD, including users, groups, and simple file management in SharePoint.

Security

• Assist with basic administration of Multi-Factor Authentication (MFA) systems.
• Help manage Anti-Virus, Anti-Spam, and email filtering systems.
• Support with basic email security solutions.

Phone Systems

• Assist with basic administration of VoIP and cloud-based phone systems.
• Help with the installation and troubleshooting of telephone handsets and connectivity.

Hardware

• Troubleshoot basic hardware issues (servers, workstations, routers, network switches, etc.) both remotely and in person.

Documentation

• Document changes and resolutions to customer issues.
• Assist in maintaining up-to-date documentation for customer networks and processes.
• Help ensure customer data security and that proper backups are in place.

Additional Responsibilities

• Work independently within provided guidelines while seeking support for more complex issues.
• Contribute to a positive team environment by balancing individual and team responsibilities, offering and accepting feedback, and staying focused on team goals.
• Follow clear instructions with minimal supervision and adapt to changing situations.
• Assist in explaining technical concepts to clients in a clear and concise manner.

Knowledge, Skills and Abilities

• 0 to 1 year of relevant working experience, or relevant internship experience. Experience with a Managed Service Provider (MSP) is an asset but not required.
• A Computer Systems Diploma or equivalent education is an asset but not required.
• Basic understanding of operating systems, hardware, and networking.
• Strong interpersonal, written, and oral communication skills.
• Familiarity with patch management and system documentation is an asset, with a willingness to learn about patch management and best practices.
• Willingness to develop time management skills in a fast-paced environment and ability to manage tasks effectively.
• The candidate must be able to complete the physical requirements of the job, including lifting up to 50 lbs, standing or sitting for extended periods, and using handheld tools.
• Mechanically inclined and comfortable working with various technologies.
• Valid Drivers License
• Criminal Record Check

If you are passionate about technology and are looking to start your career with a customer-focused company, we would love to hear from you!

How to Apply:

Please submit your resume and cover letter to work@dhc.bc.ca.

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person